Highly driven to achieve maximum business results while staying true to the core values of kindness and respect for your employees, customers & the planet. Enjos taking the “big ideas” of a creative Visionary and executing them into practical policies & procedures within an organization. Loves coaching and inspiring people to achieve their best. Thrives in an environment of positive accountability, where holding tough conversations and having daily “rumbles” with leadership are the norm. Understands and evaluates the P&L and enjoys being accountable to the bottom line. This is not your typical COO role.
- Provides leadership and oversight of key strategic scaling targets, focusing on program and organizational expansion.
- Completes an in-depth internal assessment to determine capacity and infrastructure for multi-year growth, including:
- Ensuring processes and procedures are scalable
- Resources are appropriate and anticipated for growth
- Organizational structure and staffing are sustainable
- Thoughtfully analyzing key departments/ functions over time
- Forecasting relevant business development opportunities
- Develops actionable business strategies aligning effectively with mission, vision, budget, and FreeWorld’s scaling goals.
- Assesses and implements efficient and consistent workflow standards, processes, and protocols for organizational structure, and department support that ensure delineated ownership.
- Establishes cross-functional norms that lead to forward-thinking collaboration.
- Leads key efforts to design a strategic plan, including monitoring progress and results that track against the timeline.
- Provides regular updates to the CEO and executive leadership team on risks, changes, and upcoming actions/events.
- Ensures transparency and ongoing communication throughout the organization to maintain awareness of strategic goals.
- Serves as a representative to the Board of Directors, partners, donors, employees, government entities, and the general public.
- Hold others accountable to their commitments and deliverables through clear, kind communication and coaching.
- Drive and support the Culture and Core Values throughout every level of the organization
- Support ongoing business transformation work currently underway by helping define metrics of success, tools for measuring that success, and implementing changes, as needed, to course correct.
- Develop organizational-wide performance metrics and facilitate a system for tracking KPIs within each department.
- Review all technology-related systems and identify opportunities to create efficiency and scale.
- Work with the Visionary/CEO to prioritize high impact, high growth projects that can accelerate the organization’s growth in the next three to five years.
- Interface with external stakeholders with the aim of developing and implementing impactful programs that will enhance the customer experience.
- Support the finance team by building processes and procedures to minimize potential errors and accelerate the billing/AP cycle.
- In conjunction with ownership, develop a performance management system for employees and build and maintain KPIs that best measure operational performance and hold team accountable to those metrics on a consistent basis.
- Evaluate candidate recruiting process and work with internal HR and recruiting teams to enhance the process to drive higher quality candidates and a better candidate experience.
- Support the EOS operating model, utilizing processes and tools to leverage the organization’s key resources and personnel.
- Oversee the implementation of marketing and business development programs and build systems and processes to enhance the effectiveness of both.
- 10+ years of operations and business management experience in a senior operations role.
- A Bachelors degree or higher in Business, Operations, Finance or a related field. MBA preferred.
- A proven ability to shepherd projects from ideation to implementation.
- A proven ability to develop processes and procedures as well as designing the change management programs necessary for their implementation.
- The ability to assess and coach employees and build successful long-term relationships.
- The ability to manage multiple office locations as well as remote work environments.
- A history of successfully managing up and getting projects completed in complex environments.
- A proficiency in technology systems and bringing processes and procedures in alignment with those systems.
- A high degree of detail and a willingness to go “into the weeds” on projects to execute with precision.
- A history of successfully negotiating with vendors and managing vendor/supplier relationships.
- A proficiency in company financials and the ability to read P&Ls and turn company data into actionable initiatives.
- Experience building budgets and driving accountability to those budgets.
- Experience running a strategic planning process and tying the plans back to tangible metrics, company financials, and future budgets.
- Experience navigating through ambiguous situations and coaching others through rapid change.
- A driven, highly motivated, self-starter approach to their prior roles.
- A track record of success in previous roles and “raving fans” who can substantiate that success.
- Given the nature of this role and its industry, an ability to maintain strictest confidentiality and integrity.
- Faithfully executes the business plan, achieving or exceeding planned P&L objectives.
- Leads, manages, and holds the leadership team accountable for achieving agreed-upon commitments.
- Integrates all major operating functions of the business. Ensures everyone is rowing together in the same direction.
- Resolves cross-departmental issues effectively: seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. Ensures the leadership team is healthy, functional, and cohesive.
- Ensures that everyone follows and adheres to the EOS operating system and the EOS tools consistently.
- Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity.
- Effectively collaborates with the Visionary/Founder and stays on the same page.
- Verifies that a high level of effective communication exists throughout the organization.
- Serves as the asset manager for the real estate assets, making final decisions on budget approval, pricing, promotion, etc.
Qualifications
- Experience in leading a management team through increasingly rapid growth while maintaining quality and increasing profitability
- Ability to hold direct reports accountable in a respectful and diplomatic fashion
- Three years plus of serving as an Integrator, adhering to a pure and disciplined form of Traction.
- Bachelor’s degree or equivalent experience
- Willingness to travel periodically, especially as we expand into new markets.
- Strong desire and aptitude to use technology and process improvement to simplify operations and reduce transactional friction for our members.
- Product development experience – able to improve prototypes and concepts in response to market conditions, member feedback, and operating experience.
Company Core Values